Our Policies

Cancellation Policy

School Year Programs and School Break Camps (mid August -mid June)

Should you need to cancel your year - round program, please email ap@connollyranch.org. You will be eligible for a full refund should the cancellation be requested at least two months prior to your program start date.

Cancellations made with less than 8-weeks notice will not be eligible for a refund. Processing fees will not be refunded. No transfers or credits are available.

Summer Camp (mid June - mid August)

For 2024 summer camp, we consider the program start date (for all sessions )to be June 17, 2024. The refund deadline for open enrollment is on or before April 1, 2024. For those who have confirmed enrollment off the waitlist, there is a no refund policy.

To make the cancellation, please email amy@connollyranch.org. There are no partial refunds.

Weekend Community Programs
Farm Open House - Refunds are not available for Farm Open House, however, registrations can be changed to a different date at no cost pending availability. You can change your reservation through the website.
Saturday Camps - You will be eligible for a full refund should you cancel your reservation a month prior before your Saturday camp start date. Cancellations requested after camp are not eligible for refunds. Processing fees will not be refunded.

Community Event Tickets

To best serve the community in our efforts to connect children and families to nature, we will always first try to reschedule our events. If an event must be canceled to ensure the safety of attendees or to comply with state or county mandates, Connolly Ranch event credit will be provided.

Fundraising Event Tickets and Private Events

When you participate in one of our fundraising or private events, you are making a donation that can be written off using Tax ID 80 - 0493340. These tickets are considered donations and no refunds are provided.

Please note we issue refunds only, and do not offer credits for future programs or camps.

Mask Policy & COVID Guidelines

Aligning with CDC, Napa Public Health, and Napa Valley Unified School District. Please find more COVID related policies that we follow here.

Late Pick-Up Fees

If you are going to be late for pickup please call the office to let us know as soon as possible. There is a 10 minute grace period to pick up your child and after that, guardians will be called and charged $1/minute until the child is picked up. All members will be notified of their late pick-up fees and must be paid by the end of the month.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Connolly Ranch Education Centers’ relationship with you in the context of this website.

The term Connolly Ranch Education Center or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site?

When you visit Connolly Ranch Education Center our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you purchase program registration or make a donation, such as your name, address, postal code, phone number, etc. We need this information to process payment and provide you with a receipt.

Sharing of personal information - we don't do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out.

If you have chosen to opt into our e-newsletter and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Protecting your information.

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.